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Refund and Returns Policy

At Anarchy Wines, we strive to provide the highest quality wines and exceptional customer service. We understand that occasionally you may need to return or seek a refund for a purchase. This Refunds & Returns Policy outlines your rights and obligations under the Australian Consumer Law (ACL) when it comes to returning wine products purchased from us.

  1. Consumer Guarantees: a. Our wines come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. b. The benefits provided to you under our Refunds & Returns Policy are in addition to other rights and remedies you may have under the ACL.
  2. Change of Mind Returns: a. We understand that your preferences may change after making a purchase. If you have simply changed your mind about a wine purchase, we may, at our discretion, provide a refund or exchange within 14 days of the purchase date, subject to the following conditions: i. The wine must be unopened, in its original packaging, and in a resalable condition. ii. You must provide proof of purchase (e.g., a receipt or order confirmation).
  3. Faulty or Damaged Products: a. If you receive a wine product that is faulty, damaged, or not as described, please contact our customer service team within a reasonable timeframe from the date of delivery. b. We may request photographic evidence or return of the faulty or damaged product to assess the issue. Please do not dispose of the wine product before contacting us. c. If the wine product is confirmed to be faulty, damaged, or not as described, we will provide you with a refund, exchange, or credit, as per your preference and availability of stock.
  4. Return Process: a. To initiate a return or refund request, please contact our customer service team via contact details within the specified timeframes mentioned above. b. Our customer service team will guide you through the return process and provide any necessary instructions or forms. c. You are responsible for packaging the wine product securely to avoid damage during transit. d. You are responsible for any shipping or postage costs associated with returning the product, except in cases where the product is confirmed to be faulty, damaged, or not as described.
  5. Refund Method: a. Refunds will be processed using the original payment method used for the purchase unless agreed upon otherwise. b. Please note that it may take several business days for the refunded amount to be reflected in your account, depending on your bank or payment provider.
  6. Exceptions: a. We are unable to accept returns or provide refunds for wine products if you have consumed or opened the product unless the product is confirmed to be faulty, damaged, or not as described. b. We are unable to accept returns or provide refunds for wine products that were purchased from third-party retailers or sellers. Please refer to their respective refund policies.
  7. Privacy: a. Any personal information provided during the return process will be handled in accordance with our Privacy Policy.

We reserve the right to update or modify this Refunds & Returns Policy at any time without prior notice. Please ensure that you review this policy periodically to stay informed about any changes.

If you have any questions or require further assistance regarding our Refunds & Returns Policy, please contact our customer service team via contact details